Essential Job Functions:

• Responsible for the resolution of requests/issues in a timely manner and within prescribed Performance Requirements, Service Level Agreements (SLA) and Operational Level Agreements (OLA).
• Utilize the primary USCG ticketing system, currently CG FixIT(BMC Remedy™), to properly document and respond to all incidents, service requests, updates, patches, configuration changes, and maintenance IAW applicable USCG process guides, policies and procedures.
• Interface with various internal CG and DHS service providers on a wide range of issues such as Networks and Networking Equipment, Email, Domain Controllers (DC), Windows Internet Naming Service (WINS), Domain Name Service (DNS), Dynamic Host Configuration Protocol (DHCP), Voice over Internet Protocol (VOIP), contingency support and various other IT system management software and tools.
• Possess excellent customer service communication skills (also referred to as “soft-skills”). Key interpersonal soft skills include self-motivation, ability to communicate effectively, self- awareness, teamwork, work ethic, time management, problem solving and ability to work under pressure. Required telephone etiquette includes professional behavior that leaves end user with a favorable impression, active listening, speaking and writing clearly.

Education/Certifications:

Secret (interim secret) clearance, IT-II investigation; DoDI 8570.01-M (IAT-II, Sec+CE),

Required Knowledge/Experience:

• Windows 10 desktop
• Microsoft Office 365
• Active Directory
• SharePoint
• SCCM
• File Servers
• LAN network equipment (installation and maintenance)

Preferred Knowledge/Experience:

• Ability to balance multiple tasks simultaneously and transition between projects
• Ability to work both independently and effectively in teams

NOTE:

Must comply with all federal COVID-19 related vaccination and testing requirements, including, but not limited to, those set out in Executive Order 14042

Intellect Solutions, LLC is a growing Women-owned, HUBZone-certified small business with offices in Alexandria, Virginia and Herndon, Virginia, supporting clients across the United States. We provide solid benefits, competitive salaries, a friendly working environment, and opportunities to learn and grow. Our superior staff retention rate of over 90% for the last two years is proof of a great working environment and management that cares about its people. We are an Equal Opportunity Employer. Thank you for your interest!