Job Openings >> Help Desk Technician - Mid level
Help Desk Technician - Mid level
Summary
Title:Help Desk Technician - Mid level
ID:1018
Department:Information Technology
Location :N/A
Description
We are looking for ... Help Desk Technician, Mid level. The work is located at Pascagoula, MS.

Perform service desk functions in a dynamic, geographically diverse environment, including restore service interruptions, escalate problems IAW approved escalation procedures, fulfill user requests, troubleshoot and fix workstations issues. Use Remedy ITSM tool suite to provide problem management and resolution,, provide input to content in SharePoint, and support "request for change" process. Candidate is responsible for account management (create new accounts, unlock/disable/enable accounts, unlock.enable client devices, de-provision accounts, Responsible to support enterprise backups, manage distribution lists, support and validate patch management, file restoration 

Responsibilities
  • Manage trouble tickets in Remedy
  • Account management
  • Permission and access management
  • Provide email and mobile device support
  • Support virtual desktop
  • Support user transfers
  • Support hardware and software configuration, operation/use and troubleshooting
  • Provide Tier I/II support to users
  • Provide system administration support
Qualifications
  • Associates degree in technical field
  • 3+ years experience in service desk
  • Experience with Remedy, Windows server domain (physical and virtual), LAN/WAN and Internet systems, Office 365, Windows 10, Microsoft Office, Active Directory, file server environments, Microsoft System Center Configuration Manager (SCCM), hardware installations (workstations, peripherals and servers)
  • Effective written and verbal communication
  • Ability to provide professional, courteous support to customers
  • Sec+ certification
  • US Citizen and Secret clearance...
Intellect Solutions, LLC is a growing Women-owned, HUBZone-certified small business with offices in Alexandria, Virginia and Herndon, Virginia, supporting clients across the United States. We provide solid benefits, competitive salaries, a friendly working environment, and opportunities to learn and grow. Our superior staff retention rate of over 90% for the last two years is proof of a great working environment and management that cares about its people. We are an Equal Opportunity Employer. Thank you for your interest!
This opening is closed and is no longer accepting applications
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