Job Openings >> Senior Cloud Developer

Senior Cloud Developer

Summary

Description

Clearance Required: Active Secret or above

Job Description:

Responsibilities

Design, implement, and maintain scalable, secure call center solutions using AWS services including AWS Connect, Lambda, Lex, CloudFormation, and S3.
Participate in SAFe Agile ceremonies (PI Planning, Sprint Planning, Daily Stand-ups, Reviews, Retrospectives) and collaborate with Product Owners and Product Managers to prioritize backlog features.
Develop and maintain Infrastructure as Code (IaC) using tools like AWS CloudFormation, Ansible, and Packerto support consistent and repeatable deployments.
Integrate AWS Connect with internal systems to support seamless telecommunication workflows.
Monitor cloud infrastructure and call center performance using CloudWatch, CloudTrail, Splunk, and other observability tools.
Ensure compliance with cloud security best practices, including network segmentation, VPC configuration, data encryption, IAM policies, and multi-factor authentication.
Contribute to on-call rotation to support 24/7 uptime for mission-critical telecommunication services.
Work closely with System Administrators to support hybrid infrastructure that integrates traditional platforms (e.g., Avaya) with modern cloud-based solutions.
Provide technical leadership for enhancing ETIS's hybrid call center infrastructure through automation, performance tuning, and modernization.

Required Skills and Experience

7+ years of cloud engineering experience with a focus on AWS infrastructure and call center solutions.
Deep expertise with AWS Connect, Lex, Lambda, and CloudFormation.
Hands-on experience integrating AWS services with Avaya or similar PBX systems.
Experience with container technologies like Docker, ECS, or Kubernetes is a strong plus.
Familiarity with Agile/SAFe, Jira, and Confluence.
Experience delivering secure, scalable solutions in federal or law enforcement environments is highly desirable.