Position Summary:

• You will be part of a multi-faceted collaborative team responsible for managing and supporting the comprehensive enterprise IT Support Service functions for Incident Management, User Account Management, Access Management, Problem Management, Request Fulfillment, and a variety of other IT ad hoc requests utilizing the USCG ticketing system.

Essential Job Functions:

• Provide technical support to Analyze, test, troubleshoot, and evaluate existing network systems, area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system
• Manage the configuration and operation of client-based computer operating systems
• Respond to and resolve help desk requests
• Upgrade systems and processes as required for enhanced functionality and security issue resolution
• Install and test computer-related equipment
• Provide support creating and maintaining Certification and Accreditation (C&A) security packages.
• Monitor the system daily and respond immediately to security or usability concerns

Education/Certifications:

• Active DoD Secret clearance (Interim permitted), High School diploma or equivalent and at least 3 experience providing technical support for both hardware and software issues on an organization’s local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system.

Required Knowledge/Experience:

• Demonstrated ability to manage the configuration and operation of client-based computer operating systems
• Demonstrated ability to monitor the system daily and respond immediately to security or usability concerns
• Demonstrated ability to create and verify backups of data
• Demonstrated ability to perform data collection integrity and validate proper results
• Demonstrated ability to respond to and resolve help desk requests
• Demonstrated ability to upgrade systems and processes as required for enhanced functionality and security issue resolution
• Strong understanding of Administrate infrastructure, including firewalls, databases, malware protection software and other processes
• Demonstrated ability to review application logs
• Demonstrated ability Install and test computer-related equipment
• Excellent written, verbal, and presentation communications skills
• Ability to balance multiple tasks simultaneously and transition between projects
• Ability to work both independently and effectively in teams

Preferred Knowledge/Experience:

• Former US Coast Guard or Navy experience

Physical Requirements:

• Ability to lift up to 50 pounds above the waist

Other Responsibilities:

• Perform other tasks consistent with the goals and objectives of the department/contract
• Perform other duties as assigned

NOTE:

• Must comply with all federal COVID-19 related vaccination and testing requirements, including, but not limited to, those set out in Executive Order 14042

Intellect Solutions, LLC is a growing Women-owned, HUBZone-certified small business with offices in Alexandria, Virginia and Herndon, Virginia, supporting clients across the United States. We provide solid benefits, competitive salaries, a friendly working environment, and opportunities to learn and grow. Our superior staff retention rate of over 90% for the last two years is proof of a great working environment and management that cares about its people. We are an Equal Opportunity Employer. Thank you for your interest!