Computer Network Support
Summary
Title: | Computer Network Support |
---|---|
ID: | 10177 |
Department: | Information Technology |
Location : | N/A |
Description
Position Summary:
- You will be part of a multi-faceted collaborative team responsible for managing and supporting the comprehensive enterprise IT Support Service functions for Incident Management, User Account Management, Access Management, Problem Management, Request Fulfillment, and a variety of other IT ad hoc requests utilizing the USCG ticketing system.
Essential Job Functions:
- Provide technical support to Analyze, test, troubleshoot, and evaluate existing network systems, area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system
- Manage the configuration and operation of client-based computer operating systems
- Respond to and resolve help desk requests
- Upgrade systems and processes as required for enhanced functionality and security issue resolution
- Install and test computer-related equipment
- Provide support creating and maintaining Certification and Accreditation (C&A) security packages.
- Monitor the system daily and respond immediately to security or usability concerns
Education/Certifications:
- Active DoD Secret clearance (Interim permitted), High School diploma or equivalent and at least 3 experience providing technical support for both hardware and software issues on an organization’s local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system.
Required Knowledge/Experience:
- Demonstrated ability to manage the configuration and operation of client-based computer operating systems
- Demonstrated ability to monitor the system daily and respond immediately to security or usability concerns
- Demonstrated ability to create and verify backups of data
- Demonstrated ability to perform data collection integrity and validate proper results
- Demonstrated ability to respond to and resolve help desk requests
- Demonstrated ability to upgrade systems and processes as required for enhanced functionality and security issue resolution
- Strong understanding of Administrate infrastructure, including firewalls, databases, malware protection software and other processes
- Demonstrated ability to review application logs
- Demonstrated ability Install and test computer-related equipment
- Excellent written, verbal, and presentation communications skills
- Ability to balance multiple tasks simultaneously and transition between projects
- Ability to work both independently and effectively in teams
Preferred Knowledge/Experience:
- Former US Coast Guard or Navy experience
Physical Requirements:
- Ability to lift up to 50 pounds above the waist
Other Responsibilities:
- Perform other tasks consistent with the goals and objectives of the department/contract
- Perform other duties as assigned
NOTE:
- Must comply with all federal COVID-19 related vaccination and testing requirements, including, but not limited to, those set out in Executive Order 14042
Intellect Solutions, LLC is a growing Women-owned, HUBZone-certified small business with offices in Alexandria, Virginia and Herndon, Virginia, supporting clients across the United States. We provide solid benefits, competitive salaries, a friendly working environment, and opportunities to learn and grow. Our superior staff retention rate of over 90% for the last two years is proof of a great working environment and management that cares about its people. We are an Equal Opportunity Employer. Thank you for your interest!