Position Summary: 
You will be part of a multi-faceted collaborative team responsible for managing and supporting the comprehensive enterprise IT Support Service functions for Incident Management, User Account Management, Access Management, Problem Management, Request Fulfillment, and a variety of other IT ad hoc requests utilizing the USCG ticketing system. Depending on the combination of personal skills, abilities, and experience along with the specific team supported, some of the duties and responsibilities are as follows:
Essential Job Functions: 

•    Provide on-call support to support and configure mobile very small aperture terminals (MVSAT) deployed for contingency connectivity purposes and re-route network traffic from remote fixed facilities to a different hub site when the Sector premise router is down.
•    Maintain routers on board Coast Guard cutters to include routine password updates, firmware upgrades and other tasks to maintain compliance to secure configuration baseline.
•    Configure and maintain visibility on the status and deployment of contingency VPN routers used to access the Coast Guard's network.
•    Provide updates to documentation on triaging internet connectivity issues related to traffic traversing the Joint Regional Security Stacks and DISA Internet Access Points.
•    Complete recurring maintenance and troubleshooting on all deployable contingency equipment at the Coast Guard Communications Command.
•    Required to interface with various internal CG and DHS service providers on a wide range of issues such as Networks and Networking Equipment, Email, Domain Controllers (DC), Windows Internet Naming Service (WINS), Domain Name Service (DNS), Dynamic Host Configuration Protocol (DHCP), Voice over Internet Protocol (VOIP), contingency support and various other IT system management software and tools.
Education/Certifications:
•    Active DoD Secret clearance (Interim permitted), High School diploma or equivalent and at least 3 System Analyst years’ experience providing technical support for both hardware and software issues on an organization’s local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Computing Environment (CE) or Operating System (OS) related certification.  
Required Knowledge/Experience:
•    Demonstrated 3 years’ experience with problem investigation and diagnosis in an information 
technology environment.   
•    Strong understanding of problem management practices. 
•    Demonstrated ability to create and maintain problem management processes from detection 
to resolution. 
•    Demonstrated ability to describe problem resolution requirements clearly and succinctly and 
the possible impact on the enterprise mission platform.   
•    Demonstrated ability to coordinate with Project and/or Program Managers to ensure problem 
solution and user satisfaction. 
•    Excellent written, verbal, and presentation communications skills. 

Preferred Knowledge/Experience: 
•    Ability to balance multiple tasks simultaneously and transition between projects 
•    Ability to work both independently and effectively in teams
•    Former US Coast Guard or Navy experience

Physical Requirements: 
•    Ability to lift up to 50 pounds above the waist

Other Responsibilities: 
•    Perform other tasks consistent with the goals and objectives of the department/contract
•    Perform other duties as assigned  

Must comply with all federal COVID-19 related vaccination and testing requirements, including, but not limited to, those set out in Executive Order 14042