Clearance: Active Public Trust or Clearable 

Role Overview:

The Revenue Cycle Shared-Service Implementation Lead, Field Readiness will support the Defense Health Agency (DHA) Uniform Business Office (UBO) Support Contract, serving as a shared-service lead for standardized revenue cycle operations across billing and follow-up at more than 130 Military Treatment Facilities (MTFs). This role requires a strong understanding of revenue cycle operations, coordinating execution between UBO Enterprise and the MTFs and leading a team responsible for standing up and sustaining shared-service operations. It also contributes a field readiness and MTF interface perspective to site readiness, training, and transition planning.

Responsibilities:

• Serve as shared-service lead, coordinating standardized revenue cycle operations between UBO Enterprise and the MTFs.
• Lead Shared-Service Implementation Specialists, directing a dedicated team through stand-up, IOC achievement, and progression to FOC.
• Drive site readiness and transition, moving sites from current-state operations into standardized shared-service execution.
• Own MTF readiness assessment, developing the approach and tools to assess site readiness and prioritize sequencing.
• Own change adoption planning, developing adoption, reinforcement, and feedback plans that sustain new ways of working.
• Develop onboarding tools, building the job aids, checklists, and materials used to onboard sites and staff.
• Co-develop the implementation plan with the program team.
• Anchor the field readiness perspective in design, partnering with the Change Management Specialists and Manpower Analyst on stakeholder engagement, training and onboarding design, transition planning, and local readiness criteria.
• Provide field readiness expertise and briefings to DHA UBO leadership, the UBO Process Action Team (PAT), and the program team.

• Strong understanding of revenue cycle operations (charge capture, billing, collections, denials, and compliance) and how back-end operations run at the facility level.
• 7+ years of experience in a large health system or multifacility healthcare environment, including revenue cycle operations, site implementation, or workforce transition.
• Demonstrated experience leading site readiness, onboarding, or transition across multiple facilities.
• Experience with stakeholder engagement, training and onboarding design, and change adoption.
• Experience developing readiness assessments and transition plans with defined criteria for moving sites into operation.
• Proven ability to lead implementation teams and manage execution across multiple sites toward shared milestones.
• Strong analytical and problem-solving skills, with the ability to translate operational realities into design and execution decisions.
• Strong written and verbal communication skills, with the ability to present plans and recommendations to senior leadership.
• Ability to manage competing priorities across multiple facilities and stakeholders in a dynamic, deadline-driven environment.
• Proficiency in Microsoft Office applications, including Project, Excel, PowerPoint, Word, and Visio.
• Bachelor's degree required; Master's degree preferred.

Desired Skills:

• Experience within the Military Health System (MHS) or DHA environment.
• Knowledge of UBO operations and the three cost-recovery programs: Third Party Collection (TPC), Medical Service Accounts (MSA), and Medical Affirmative Claims (MAC).
• Familiarity with MHS GENESIS / Oracle Cerner Patient Accounting (CPA) and federal financial statement audit readiness.
• Project Management Professional (PMP) or Lean Six Sigma certification.