Job Title: Computer Network Support Specialist 
Location: Oakland, CA 


Job description:

You will be part of a multi-faceted collaborative team responsible for managing and supporting the comprehensive enterprise IT Support Service functions for Incident Management, User Account Management, Access Management, Problem Management, Request Fulfillment, and a variety of other IT ad hoc requests utilizing the USCG ticketing system.

Essential Job Functions:

Provide technical support to Analyze, test, troubleshoot, and evaluate existing network systems, area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system 
Manage the configuration and operation of client-based computer operating systems 
Respond to and resolve help desk requests 
Upgrade systems and processes as required for enhanced functionality and security issue resolution 
Install and test computer-related equipment 
Provide support in creating and maintaining Certification and Accreditation (C&A) security packages 
Monitor the system daily and respond immediately to security or usability concerns  

Education/Certifications:
Active DoD Secret clearance (Interim permitted), High School diploma or equivalent, and at least 3 experience providing technical support for both hardware and software issues on an organization’s local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system.

Required Knowledge/Experience:

Demonstrated ability to manage the configuration and operation of client-based computer operating systems
Demonstrated ability to monitor the system daily and respond immediately to security or usability concerns
Demonstrated ability to create and verify backups of data
Demonstrated ability to perform data collection integrity and validate proper results
Demonstrated ability to respond to and resolve help desk requests
Demonstrated ability to upgrade systems and processes as required for enhanced functionality and security issue resolution
Strong understanding of Administrate infrastructure, including firewalls, databases, malware protection software, and other processes
Demonstrated ability to review application logs
Demonstrated ability to Install and test computer-related equipment
Excellent written, verbal, and presentation communications skills
Ability to balance multiple tasks simultaneously and transition between projects
Ability to work both independently and effectively in teams 


Preferred Knowledge/Experience:
Former US Coast Guard or Navy experience
 
Physical Requirements:
Ability to lift to 50 pounds above the waist
 
Other Responsibilities:
Perform other tasks consistent with the goals and objectives of the department/contract
Perform other duties as assigned 


NOTE:

Must comply with all federal COVID-19-related vaccination and testing requirements, including, but not limited to, those set out in Executive Order 14042

Intellect Solutions, LLC is a growing Women-owned, HUBZone-certified small business with offices in Alexandria, Virginia and Herndon, Virginia, supporting clients across the United States. We provide solid benefits, competitive salaries, a friendly working environment, and opportunities to learn and grow. Our superior staff retention rate of over 90% for the last two years is proof of a great working environment and management that cares about its people. We are an Equal Opportunity Employer. Thank you for your interest!