Job Openings >> Help desk Clearance
Help desk Clearance
Summary
Title:Help desk Clearance
ID:10168
Department:Information Technology
Location :N/A
Description

Job Title:  Help Desk Technician
Location:   Washington, DC, 20593
Clearance: Active secret 

JOB description:

Essential Job Functions:  
  • Responsible for the resolution of requests/issues in a timely manner and within prescribed Performance Requirements, Service Level Agreements (SLA) and Operational Level Agreements (OLA). 
  • Utilize the primary USCG ticketing system, currently CGFixIT (BMC Remedy™), to properly document and respond to all incidents, service requests, updates, patches, configuration changes, and maintenance IAW applicable USCG process guides, policies, and procedures. 
  • Interface with various internal CG and DHS service providers on a wide range of issues such as Networks and Networking Equipment, Email, Domain Controllers (DC), Windows Internet Naming Service (WINS), Domain Name Service (DNS), Dynamic Host Configuration Protocol (DHCP), Voice over Internet Protocol (VOIP), contingency support and various other IT system management software and tools. 
  • Possess excellent customer service communication skills (also referred to as “soft-skills”). Key interpersonal soft skills include self-motivation, ability to communicate effectively, self-awareness, teamwork, work ethic, time management, problem-solving and ability to work under pressure. Required telephone etiquette includes professional behavior that leaves end user with a favorable impression, active listening, speaking, and writing clearly.   

Education/Certifications: 

Secret (interim secret) clearance, IT-II investigation; DoDI 8570.01-M (IAT-II, Sec+CE), minimum HS Education (Bachelor’s degree for HDSIII) 

Required Knowledge/Experience: 

  • Windows 10 desktop 
  • Microsoft Office 365 
  • Active Directory 
  • SharePoint 
  • SCCM 
  • File Servers 
  • LAN network equipment (installation and maintenance) 

 

Preferred Knowledge/Experience:  

  • Ability to balance multiple tasks simultaneously and transition between projects  
  • Ability to work both independently and effectively in teams
Must comply with all federal COVID-19 related vaccination and testing requirements, including, but not limited to, those set out in Executive Order 14042

 

 

 
 
 
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