Position Summary: Support CSD performance metrics used for measuring the organization's behavior, activities, and performance. Skills will support measuring ITSM activities, telephony, Automatic Call Distributor (ACD), call records management, records management, billing database, data-mining activities, database management, and application tool development supporting the organization’s Metrics mission. Ensure a high level of data quality and accessibility for business intelligence and data analytics applications to include skills related to Extract Transform and Load (ETL) of data, data warehousing, data reconciliation, and data mining.

Essential Job Functions:

• Understand analytics/metrics results and identify potential anomalies.
• Perform data collection integrity and validate proper results.
• Server configuration, performance testing, scripting, backup, restore (SQL Server knowledge)
• Provide knowledge, skills, and abilities for team members to create, publish, manage, and control SharePoint content

Required Knowledge/Experience:

• Demonstrated 3 years’ experience developing business intelligence queries and reports
• Familiar with Microsoft SQL Server, SQL Server Management Studio, Structured Query Language (SQL), Open Database Connectivity (ODBC) and other forms of industry standard data connectivity concepts and products
• Experience with report building applications such as but not limited to Crystal Reports, SAP Business Objects and Remedy Smart Reporting
• Comfortable with Microsoft Office products, specifically Power Point for presenting metrics results, Excel for manipulating data and graphing, MS Access for data comparisons, Word for product documentation, Visual Basic for Applications (VBA) and MS Access and Excel front-end application development
• Excellent written, verbal, and presentation communications skills.

Preferred Knowledge/Experience:

• Ability to balance multiple tasks simultaneously and transition between projects
• Ability to work both independently and effectively in teams

Physical Requirements:

• Ability to lift up to 50 pounds above the waist

Other Responsibilities:

• Perform other tasks consistent with the goals and objectives of the department/contract
• Perform other duties as assigned