Job Description:

• 10+ years of experience supporting enterprise users, leading end-user support operations, resolving complex technical issues, performing root cause analysis, and improving service desk/customer support processes.
• Strong customer service, leadership, and ITSM experience are key.
• Provide technical, managerial, and administrative direction for problem definition, analysis, requirements development, and implementation for complex to extremely complex systems in the subject matter area.
• Make recommendations and advise on organization-wide system improvements, optimization or maintenance efforts in the following specialties: information systems architecture; networking; telecommunications; automation; communications protocols; risk management/electronic analysis; software; lifecycle management; software development methodologies; and modeling and simulation.
• Commensurate experience in IT and in new and related older technology that directly relates to the required area of expertise.