Essential Job Functions:

• Provide support for a dedicated 16x5 SIPRNET Service Desk at USCG HQ Washington DC.
• Disable or Enable a User account upon notification that a user no longer requires or is authorized SIPR system access.
• Change group membership.
• Verify User attributes.
• Configure and troubleshoot SIPRNET chat configurations.
• Create and configure DISA Enterprise Email mailboxes. Provision SIPR user email boxes with USCG Business class email, provide guidance to users with no pre-generated email.

• Perform initial troubleshooting for user issues.

• Create and Configure user accounts and reset passwords.
• Disable user accounts
• Install approved software remotely or using Microsoft System Center Configuration Manager (SCCM).
• Conduct periodic remote restarts and client health checks for SIPRNET workstations and servers.
• Escalate unresolvable issues to the appropriate team within CGCYBER or DISA.
• Provide user assistance accessing approved non-standard web applications.
• Monitor SIPRNET chat rooms, and respond to customer support requests and generate tickets as appropriate to document support provided
• Monitor SIPRNET infrastructure monitoring tools and notify team lead and/or shift supervisor of alarms affecting government designated critical SIPRNET applications and infrastructure.
• When needed, request local support assistance (i.e., Base C5I Departments, Electronic Support Detachments (ESD), or unit technicians). Education/Certifications: Secret clearance, IT-II investigation; DoDI 8570.01-M (IAT-II, Sec+CE), minimum HS Education (Bachelor’s degree for HDSIII) Required

Knowledge/Experience:

• 3 years’ experience with BMC Remedy for incident and problem management. • Ability to manage the configuration and operation of host and virtual servers.
• Ability to perform tasks using Active Directory Users and Computers.
• Ability to provide technical and troubleshooting support to the applications and websites.
• Ability to respond and resolve help desk requests.
• Strong understanding of network systems and workstation/server network interface card configuration.
• Strong understanding of process management, including PKI token creation, writeable media access, and general account creation.
• Excellent written, verbal, and presentation communications skills. Preferred Knowledge/Experience:

• Ability to balance multiple tasks simultaneously and transition between projects ▪ Ability to work both independently and effectively in teams Physical Requirements:

• Ability to lift up to 50 pounds above the waist Other Responsibilities:

• Perform other tasks consistent with the goals and objectives of the department/contract
• Perform other duties as assigned

NOTE:

• Must comply with all federal COVID-19 related vaccination and testing requirements, including, but not limited to, those set out in Executive Order 14042

Intellect Solutions, LLC is a growing Women-owned, HUBZone-certified small business with offices in Alexandria, Virginia and Herndon, Virginia, supporting clients across the United States. We provide solid benefits, competitive salaries, a friendly working environment, and opportunities to learn and grow. Our superior staff retention rate of over 90% for the last two years is proof of a great working environment and management that cares about its people. We are an Equal Opportunity Employer. Thank you for your interest